Terms & Conditions

Instant Device Solutions Ltd

Last Updated: March 6, 2026

Welcome to instantdevice.co.ke, operated by Instant Device Solutions Ltd (“Instant Device”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website and the purchase of products through our platform.

By using this website, you agree to comply with and be bound by these Terms & Conditions.

1. Company Information

This website is operated by Instant Device Solutions Ltd, a technology supply company specializing in data center equipment, networking hardware, fiber optic solutions, computing devices, and surveillance systems.

If you do not agree with these terms, please do not use our website.

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not:

  • Violate any applicable laws or regulations
  • Interfere with the website’s functionality
  • Attempt unauthorized access to systems or data
  • Misrepresent identity or submit false information

We reserve the right to suspend or terminate access if misuse is detected.

3. Product Information

We strive to ensure that product descriptions, specifications, images, and pricing are accurate. However:

  • Product images may sometimes be illustrative only
  • Specifications may change based on manufacturer updates
  • Availability may change without prior notice

Instant Device reserves the right to correct errors, inaccuracies, or omissions at any time.

4. Pricing

All prices listed on the website:

  • May be subject to change without notice
  • May exclude delivery charges unless otherwise stated
  • May be subject to applicable taxes where required

For large or specialized orders, we may provide custom quotations.

5. Orders

When placing an order through our website:

  • You agree that the information provided is accurate
  • Orders are subject to confirmation and availability
  • We reserve the right to decline or cancel orders

Reasons for cancellation may include:

  • Pricing errors
  • Stock unavailability
  • Suspicious or fraudulent activity

If payment has already been made, a refund will be arranged where applicable.

6. Payments

Payments may be made through available payment options provided during checkout.

Orders may only be processed once payment confirmation has been received unless otherwise agreed.

For corporate or bulk orders, alternative payment arrangements may be discussed.

7. Delivery

We work with trusted courier partners to deliver products.

Delivery terms:

  • Delivery timelines are estimates and not guarantees
  • Delays may occur due to logistics, courier issues, or external factors
  • Customers must provide accurate delivery details

Delivery charges may apply depending on location.

8. Returns and Exchanges

Returns may be accepted under the following conditions:

  • The product is defective or damaged upon delivery
  • The item is returned in its original condition and packaging
  • The return request is made within a reasonable timeframe

Products damaged due to misuse, improper installation, or unauthorized modification may not qualify for returns.

Certain products such as custom orders or opened electronic components may not be eligible for return.

9. Warranty

Many products sold by Instant Device carry manufacturer warranties.

Warranty terms depend on the specific product and manufacturer policies.

Instant Device may assist customers in facilitating warranty claims where applicable.

10. Limitation of Liability

Instant Device Solutions Ltd shall not be liable for:

  • Indirect or consequential damages
  • Loss of business, revenue, or data
  • Damage resulting from improper installation or use of products

Customers are responsible for ensuring products are installed and used correctly.

11. Intellectual Property

All content on this website including:

  • Text
  • Images
  • Product descriptions
  • Logos
  • Graphics

are the property of Instant Device Solutions Ltd or its licensors and may not be reproduced without permission.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and process personal data.

Instant Device is committed to handling personal information responsibly in accordance with the Kenya Data Protection Act.

13. Changes to These Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with an updated revision date.

Continued use of the website after updates indicates acceptance of the revised terms.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Kenya.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Kenya.

15. Contact Information

For questions regarding these Terms & Conditions, please contact:

Instant Device Solutions Ltd
Website: instantdevice.co.ke
Phone: +254 114 746 858
Email: info@instantdevice.co.ke