Instant Device Solutions Ltd
Last Updated: March 6, 2026
Instant Device Solutions Ltd (“Instant Device”, “we”, “our”, or “us”) operates the website instantdevice.co.ke and is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or purchase our products.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company name
- Billing and shipping address
- Order and payment information
- Messages submitted through contact forms
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visits
- Referring website
Transaction Information
When you purchase products from us, we may collect:
- Order details
- Delivery information
- Payment confirmation (processed by third-party payment providers)
2. How We Use Your Information
We use the collected information to:
- Process and deliver orders
- Respond to inquiries and customer support requests
- Improve our website and services
- Provide product information or quotations
- Send order updates and important service notifications
- Prevent fraud and ensure website security
- Comply with legal obligations
We do not sell or rent personal data to third parties.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand visitor behavior
- Enable essential site functionality
- Support analytics tools
Cookies help us enhance your browsing experience. You may disable cookies in your browser settings, although some website features may not function properly.
4. How We Share Information
We may share information with trusted third parties only when necessary, including:
- Payment processing providers
- Courier and delivery services
- Website hosting providers
- Analytics services
- Legal or regulatory authorities when required by law
All third parties are expected to maintain appropriate confidentiality and data protection standards.
5. Data Security
Instant Device Solutions Ltd takes reasonable technical and organizational measures to protect your information from:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
However, no internet transmission or electronic storage method is completely secure.
6. Data Retention
We retain personal data only as long as necessary to:
- Fulfill business transactions
- Maintain financial and legal records
- Resolve disputes
- Comply with applicable laws and regulations
7. Your Rights
Under the Kenya Data Protection Act, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to external websites. Instant Device Solutions Ltd is not responsible for the privacy practices or content of third-party websites.
We encourage users to review the privacy policies of any external sites they visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, services, or website functionality. Updated versions will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Instant Device Solutions Ltd
Phone: 0768 679 055
Email: info@instantdevice.co.ke